Effective Date: January 26, 2025

1. Shipping Coverage

• We proudly ship orders across Canada and to select international destinations.

    Domestic (Canada):

    We deliver to all provinces and territories, including remote and rural     regions.

    International:

    We currently ship to the following countries:

• United States

• United Kingdom

• Australia

• European Union (selected countries)

     Note: If your country is not listed, please contact us at     machines@thebohan.com to confirm availability.

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2. Shipping Methods & Estimated Delivery Times

    Within Canada:

Shipping Method	Estimated Delivery Time	Cost (CAD)
Standard Shipping	3–9 business days	Please contact
Expedited Shipping	2–5 business days	Please contact
Free Shipping	3–9 business days	Please contact

    International Shipping:

Region	Estimated Delivery Time	Starting Cost (CAD)
United States	5–10 business days	Please contact
Europe & Australia	7–15 business days	Please contact
Other Regions	10–20 business days	Please contact

   Customs Notice: International shipments may be subject to customs     duties, taxes, and import fees, which are the responsibility of the customer.     We are not responsible for delays caused by customs.

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    3. Processing Time

• Orders are processed within 1–3 business days after payment confirmation.

• Orders placed on weekends or holidays will be processed the next business day.

• Tracking numbers will be provided upon shipment.

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4. Shipping Carriers

We partner with reliable carriers including:

• Canada Post

• UPS

• FedEx

• DHL (for international orders)

Carrier selection is based on order size, destination, and shipping method.

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5. Shipping Limitations

• We do not ship to P.O. Boxes for express and international shipments.

• Some items (e.g., batteries, flammable products) may have shipping restrictions due to international regulations.

• Oversized items may incur additional fees; you will be notified prior to shipment if this applies.

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6. Lost or Damaged Shipments

• If your order is lost or arrives damaged, contact us within 24 hours at machines@thebohan.com with your order number and photos if applicable.

• We will investigate with the carrier and resolve the issue through a replacement or refund, as eligible.

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7. Local Pickup (Optional – Canada Only)

Customers in Calgary may select Free Local Pickup at checkout.

• Pickup hours: Monday–Friday, 10 AM – 4 PM (by appointment)

• Address: Calgary

You will receive a pickup notification once your order is ready.

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8. Contact Us

For questions about your order or shipping:

📧 Email: machines@thebohan.com
📞 Phone: +1 403 951 0650
🕒 Support Hours: Monday–Friday, 9 AM – 5 PM Mountain Time.